Privacy Policy

Last updated: 01.09.2025

DOTS design (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website [dotsdesign.ch], purchase our products, or interact with us in any way. It also explains your rights under applicable data protection laws, including the Swiss Federal Act on Data Protection (nFADP) and the European Union’s General Data Protection Regulation (GDPR).

1. Information We Collect

We collect the following types of information:

a. Information you provide directly

  • Account and order details: Name, surname, shipping/billing address, email address, phone number, payment information.
  • Communications: Information you provide when you contact us via email, forms, or social media.

b. Information collected automatically

  • Technical data: IP address, browser type, operating system, referring URLs, time and date of access.
  • Usage data: Pages visited, products viewed, time spent on site, clicks.

c. Information from third parties

  • Payment service providers (e.g., Stripe) may share transaction confirmations.
  • Shipping carriers may share tracking or delivery status.

2. How We Use Your Information

We use personal data for the following purposes:

  • To process and deliver your orders.
  • To manage payments and prevent fraud.
  • To provide customer support.
  • To improve our website, services, and product offerings.
  • To send you updates, promotions, or newsletters (only if you have consented).
  • To comply with legal obligations (e.g., tax and accounting records).

3. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity: to fulfill your purchase orders.
  • Legal obligations: to comply with Swiss and EU law.
  • Legitimate interests: to improve our services and prevent misuse.
  • Consent: when you sign up for newsletters or accept cookies.

4. Cookies and Tracking

We use cookies and similar technologies to:

  • Enable essential website functions (e.g., cart and checkout).
  • Measure traffic and improve performance.
  • Provide personalized product recommendations.

You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy.

5. Data Sharing and Disclosure

We do not sell your personal data. We only share it with:

  • Payment processors: to handle secure transactions.
  • Shipping companies: to deliver your products.
  • IT and hosting providers: to operate our website and email services.
  • Legal authorities: if required by law.

All third-party providers are bound by confidentiality and data protection obligations.

6. Data Storage and Security

  • Your data is stored securely in Switzerland and/or the EU.
  • We use encryption (SSL/TLS) and secure servers to protect your information.
  • Access to personal data is limited to authorized personnel only.

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.

7. International Data Transfers

As DOTS design ships internationally, your data may be transferred outside of Switzerland or the EU. In such cases, we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses or equivalent mechanisms).

8. Your Rights

You have the following rights under the GDPR and Swiss law:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data (“right to be forgotten”).
  • Restriction: Limit how your data is processed.
  • Portability: Receive your data in a machine-readable format.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Withdraw consent: If processing is based on your consent, you may withdraw it at any time.

9. Email Marketing and Newsletters

If you subscribe to our newsletter, we will use your email address to send occasional updates about products, events, or promotions.

  • You may unsubscribe at any time by clicking the “unsubscribe” link in any email.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. We encourage you to read the privacy policies of those websites.

11. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect data from minors. If you believe we have collected such data, please contact us for deletion.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have questions or concerns about this Privacy Policy, you can contact us at:

DOTS design
Email: hello@dotsdesign.ch
Website: https://dotsdesign.ch